FAQ's

PRODUCT INFORMATION

What are the sizes and dimensions of your vacuum storage bags?

Our vacuum storage bags come in two of the largest sizes on the market, giving you maximum storage space:

  • XXL: 47 x 35 inches (120 x 90 cm) – perfect for bulky items like duvets, comforters, and winter coats.
  • Jumbo: 39.5 x 31.5 inches (100 x 80 cm) – ideal for bedding sets, blankets, pillows, and seasonal clothing.

Both sizes are designed to hold a generous amount while still fitting neatly in wardrobes or under beds.

What material are the bags made from?

Our vacuum storage bags are made from premium PA + PE material with a thickness of 0.09 mm — higher than the industry standard of 0.07 mm.

  • Provides strength and an airtight seal to keep your items protected.
  • Adds flexibility and durability so the bags can be reused multiple times without cracking or tearing.

This combination ensures maximum protection against moisture, dust, odors, and insects.

How much can each bag hold?

Our vacuum storage bags are designed to fit large, bulky items with ease:

  • XXL (47 x 35 in / 120 x 90 cm) – fits a complete king-size bedding set, including duvet, sheets, and pillows, or several thick blankets and winter coats.
  • Jumbo (39.5 x 31.5 in / 100 x 80 cm) – fits a complete queen-size bedding set, including pillows, or multiple blankets, cushions, and seasonal clothing.
Are the bags reusable?

Yes! Our vacuum storage bags are designed for multiple uses. The extra-thick 0.09 mm PA + PE material and secure double-zip seal mean you can pack, store, and reopen them many times without losing performance.

To keep them in the best condition for repeated use:

  • Always ensure items are clean and completely dry before packing.
  • Avoid overfilling to maintain the seal’s integrity.
  • Store the bags in a cool, dry place when not in use.

With proper care, each bag can last for years.

 

Can they be used for travel?

Our vacuum storage bags are primarily designed for home storage due to their large sizes (XXL and Jumbo). They’re perfect for storing bedding, blankets, and seasonal clothing in wardrobes or under beds.

However, they can also be useful for:

  • Moving house
  • Long-term storage between seasons
  • Transporting bulky bedding in a car or moving van

Because of their size, they may not be the most convenient choice for air travel or small luggage, but they’re excellent for creating space when relocating or storing items away.

Note: If you’re moving house or handling the bags frequently, they may lose some compression due to shifting contents and small movements breaking the seal. Simply re-vacuum them once they’re in place.

USAGE & INSTRUCTIONS

How do I use a vacuum storage bag?

Using our vacuum storage bags is quick and simple:

  1. Open the bag and place your clean, dry items inside.
  2. Seal the zipper securely using the included slider.
  3. Attach your vacuum hose to the valve and remove the air until the bag is fully compressed.
  4. Replace the valve cap to maintain an airtight seal.

For best results:

  • Avoid overfilling the bag so the seal stays strong.
  • Make sure the zipper is completely closed before vacuuming.

Detailed step-by-step instructions (including what you can and cannot store) can be found here.

What items should I avoid storing in vacuum bags?

To keep your items safe and your bags in top condition, avoid storing:

  • Leather or fur – vacuum compression can damage the texture and natural oils.
  • Food items – not intended for food storage.
  • Delicate feathers – may lose shape and fluff.
  • Sharp or pointed objects – could puncture the bag.
  • Damp or wet items – can cause mold or odors.

For a full list and storage tips, visit our How It Works page.

How do I prevent air leaks?

To ensure your vacuum storage bag stays airtight:

  • Check the zipper seal – Run the slider back and forth to confirm both sides are fully closed.
  • Do not overfill – Leave a small gap at the top so the seal isn’t strained.
  • Inspect for damage – Make sure there are no small tears or punctures before use.
  • Secure the valve – Ensure the valve cap is tightly closed after removing air.
  • Store carefully – Keep away from sharp edges, excessive heat, or direct sunlight.

Note: If you’re moving house or handling the bags frequently, they may lose some compression due to shifting contents and small movements breaking the seal. Simply re-vacuum them once they’re in place.

How do I reopen and reuse the bag?

Reopening and reusing your vacuum storage bag is simple:

  1. Remove the valve cap to allow air back in, or gently unzip the bag.
  2. Take out your items carefully, avoiding sharp edges that could damage the bag.
  3. Check the bag for any dust, debris, or damage before reusing.
  4. If needed, wipe clean with a damp cloth and let it dry completely.
  5. Pack again following the same sealing and vacuuming steps.

With proper care, each bag can be reused many times without losing quality.

PURCHASING & AVAILABILITY

Where can I buy your products?

Our vacuum storage bags are sold exclusively on Amazon US. This ensures you receive authentic Collective Comforts products covered by our 12-month limited warranty.

We do not authorize sales on other platforms or by other sellers.

How do I know I’m buying an authentic Collective Comforts product?

Always purchase directly from our official Amazon US listing. Unauthorized sellers may offer counterfeit or used products that are not covered by our warranty.

SHIPPING & DELIVERY

Which countries do you ship to?

Our products are sold exclusively on Amazon US and ship within the United States only. International shipping is not available at this time.

How long will delivery take?

Delivery times depend on the shipping option you select at checkout:

  • Amazon Prime members – enjoy free 2-day delivery (or faster in eligible areas).
  • Non-Prime customers – delivery times vary based on the shipping speed chosen at checkout.

Amazon will display the exact estimated delivery date before you place your order.

How much is shipping?

Shipping costs are determined by Amazon at checkout:

  • Prime members – free standard shipping.
  • Non-Prime customers – rates vary depending on the shipping speed and destination.
How can I track my order?

Once your order is placed, you can track it at any time:

  1. Log into your Amazon account.
  2. Go to Your Orders.
  3. Click Track Package for the relevant order.

Amazon will also send you tracking updates by email and/or through the Amazon app.

RETURNS & REFUNDS

What is your return policy?

We follow Amazon’s return policy, which allows most items to be returned within 30 days of receipt for a full refund. All returns must be processed through your Amazon account.

How do I start a return?
  1. Log in to your Amazon account.
  2. Go to Your Orders.
  3. Find the order and click Return or Replace Items.
  4. Follow the on-screen instructions to select the reason and return method.

Amazon will provide a prepaid return label for eligible returns.

When will I receive my refund?

Once Amazon receives and inspects your return, your refund will be processed to your original payment method. Refund times may vary depending on your bank or card provider, but most are completed within 3–5 business days.

WARRANTY

Do your vacuum storage bags come with a warranty?

Yes! In addition to Amazon’s standard 30-day return policy, Collective Comforts offers a 12-month limited warranty covering manufacturing defects.

What does the warranty cover?

Our warranty covers defects in materials or workmanship, such as:

  • Faulty seals or zippers that fail under normal use
  • Defective valves
  • Bags that arrive damaged or unusable

It does not cover:

  • Normal wear and tear
  • Accidental damage (e.g., punctures from sharp objects)
  • Misuse, overfilling, or storing unsuitable items (such as food or leather)
How do I make a warranty claim?
  1. Contact us through Amazon Buyer-Seller Messaging with your order number and a brief description of the issue.
  2. Include clear photos or a short video showing the defect.

Once approved, we’ll arrange a free replacement — no return needed.

CARE & MAINTENANCE

How should I store the bags when not in use?

When your vacuum storage bags are empty, store them in a cool, dry place, away from direct sunlight and heat sources.

  • Keep them folded flat to save space.
  • Avoid placing heavy objects on top to prevent creasing the valve or zipper area.
Can I wash the bags?

Yes, you can clean your vacuum storage bags by wiping them with a soft, damp cloth.

  • Do not machine wash or submerge the valve in water.
  • Allow the bag to dry completely before reusing.
How long can I keep items stored in the bags?

You can keep items stored in our vacuum storage bags for months or even years without losing significant compression — as long as the seal remains airtight.

It’s normal for bags to lose a small amount of air over time due to temperature changes or fabric fibers releasing trapped air. This won’t affect the protection of your items. For best results, check the bags every 6–12 months and re-vacuum if needed.

Will storing fabrics for a long time damage them?

Most fabrics store perfectly fine in vacuum bags. However, very delicate or natural materials (like silk, leather, or fur) should not be vacuum-packed for long periods, as compression can change their texture. For these items, consider short-term storage or alternative methods.

Can I store vacuum storage bags in the attic, basement, or garage?

Yes, but only if the space is clean, dry, and free from extreme temperatures.

  • High heat can weaken the plastic.
  • Damp areas can encourage mold growth if items aren’t 100% dry before packing.
  • If storing in less climate-controlled spaces, place bags inside a protective container for extra safety.

TROUBLESHOOTING

My bag is losing air — what should I do?

First, check the zipper seal by running the slider back and forth, then pressing along the seal with your fingers to ensure it’s fully closed.

  • Make sure the valve cap is tightly secured.
  • Inspect the bag for any small punctures or tears.
  • If you recently moved or handled the bag, some air loss is normal — simply re-vacuum to restore compression.
The zipper slider is missing — what can I do?

Eachpack includes multiple zipper sliders, so you should have extras on hand. To replace, simply slide a new one onto the zipper tracks and close as usual.

The valve seems loose — how do I secure it?

Check that the valve is firmly screwed into place and the cap is tightened after vacuuming. If you see any dust or debris on the valve seal, wipe it clean before reattaching.